Support Plans
MaxQ Technologies offers a variety of support plans to fit your needs. Please contact us for details and pricing.
REQUEST SUPPORT

Support Hours

Monday – Thursday
9:00 a.m. to 6:00 p.m. EST

Friday
9:00 a.m. to 5:00 p.m. EST

Support Plans We Offer

5-Packs of Support Incidents

In this type of support plan, Packs of five telephone or email incidents are available. Incidents from this pack will be valid for one calendar year from the date of purchase and carry the same response time as your original plan.

Time & Expense Support Plan

Support for new product installations, Microsoft Solutions, and general IT services at an hourly rate as listed on the MaxQ price list or consulting contract.

Foundation Support Plan

The Foundation Support plan includes six telephone or email support incidents with a 24 hour guaranteed response time. An incident is defined as a single support issue.You will be enrolled in our Solution Enhancement Program which provides customers with email notification announcing our latest service packs and updates for MaxQ solutions purchased. This credit does not apply to support requests received within the last hour of a business day or on Fridays. You will also have 24/7 access to the MaxQ support website.

Unlimited Support Plan

With this type of plan, there will be Email or telephone support Monday through Friday (per our support hours above) with a 1 hour guaranteed response time. If we are unable to respond to your support request within 1 hour, we offer a $25 credit on your account. This credit does not apply to support requests received within the last hour of a business day or on Fridays.

You will be enrolled in our Solution Enhancement Program. This program provides customers with email notification announcing our latest service packs and updates for the MaxQ solutions purchased. You will have 24/7 access to the MaxQ Tech Support Website.

* This plan includes a 10% discount on MaxQ Solutions training. This discount cannot be applied to implementation user training received as part of your initial purchase.

What Our Clients Say

Product Versions

Acumatica THE CLOUD ERP and Microsoft Dynamics‘ products are the best solutions to help manage your business. Take a look at the current versions we have.

Receive newsletter, tips & tricks and other valuable information from MaxQ