MaxQ Solutions Support Plans
In order to help you protect the significant investment in your business solution, MaxQ offers a variety of convenient ways to access our expert support team. All of the support plans are based on your MaxQ solutions list price.
Perpetual Support Plans
Foundation Support Plan
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This plan provides you with a base set of support options and is the minimum first year requirement
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Automatic enrollment in the Solution Enhancement Program*
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6 Telephone or e-mail support incidents with a 24 hour guaranteed response time
Unlimited Support Plan
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Unlimited telephone and e-mail support with 1 hour guaranteed response time
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Automatic enrollment in the Solution Enhancement Program*
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10% discount on MaxQ Solutions Training
Extra 5-Pack of Support Incidents
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Packs of five telephone or email incidents are available
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Incidents from this pack will be valid for 1 calender year from the date of purchase and carry a 24 hour guaranteed response time
The Foundation Support Plan
*The Solution Enhancement Program gives you:
- Email notifications announcing our latest service packs and updates to all MaxQ solutions
- Software updates for all the MaxQ solutions you currently own
New Product Sales - Perpetual License Sale
All new product sales require a 12 month maintenance agreement and will receive 6 incidents that are valid for the product for the maintenance agreement.
Maintenance Renewals
During the renewal process we will create a new renewal agreement that has all of the MaxQ modules renewing on the same date. Any additional time left on any modules will be prorated on the contract. This will help simplify the renewal process for both organizations.
There will be a 3% penalty for late renewals.
Subscription Support Plans
Foundation Support Plan
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This plan provides you with a base set of support options and is the minimum first year requirement
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6 Telephone or e-mail support incidents with a 24 hour guaranteed response time
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Automatic enrollment in the Solution Enhancement Program*
Unlimited Support Plan Add-On
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Unlimited telephone and e-mail support with 1 hour guaranteed response time
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10% discount on MaxQ Solutions Training
