Monday – Thursday
9:00 a.m. to 6:00 p.m. EST
9:00 a.m. to 5:00 p.m. EST
In this type of support plan, Packs of five telephone or email incidents are available. Incidents from this pack will be valid for one calendar year from the date of purchase and carry the same response time as your original plan.
Support for new product installations, Microsoft Solutions, and general IT services at an hourly rate as listed on the MaxQ price list or consulting contract.
With this type of plan, there will be Email or telephone support Monday through Friday (per our support hours above) with a 1 hour guaranteed response time. If we are unable to respond to your support request within 1 hour, we offer a $25 credit on your account. This credit does not apply to support requests received within the last hour of a business day or on Fridays.
You will be enrolled in our Solution Enhancement Program. This program provides customers with email notification announcing our latest service packs and updates for the MaxQ solutions purchased. You will have 24/7 access to the MaxQ Tech Support Website.
* This plan includes a 10% discount on MaxQ Solutions training. This discount cannot be applied to implementation user training received as part of your initial purchase.