Support
MaxQ offers a variety of convenient ways to access
our expert support team.
Phone: 203-748-0481 Option 1
Fax: 203-748-0508
39 Old Ridgebury Road
Suite 7 Floor N2
Danbury, CT 06810
Support Hours
Monday - Thursday
9:00 a.m. to 6:00 p.m. EST
Friday 9:00 a.m. to 5:00 p.m. EST
Information About Our Support Plans
MaxQ Offers a variety of support plans to fit your needs. Please contact us for details and pricing.
Unlimited Support Plan
-
Email or telephone support Monday through Friday (per our support hours above) with a 1 hour guaranteed response time. If we are unable to respond to your support request within 1 hour, we offer a $25 credit on your account. This credit does not apply to support requests received within the last hour of a business day or on Fridays.
- Enrollment in our Solution Enhancement Program. This program provides customers with email notification announcing our latest service packs and updates for the MaxQ solutions purchased.
- 24 x 7 access to the MaxQ Tech Support Website
- 10% discount on MaxQ Solutions training. This discount cannot be applied to implementation user training received as part of your initial purchase.
Foundation Support Plan
- Six telephone or email support incidents with a 24 hour guaranteed response time.
An incident is defined as a single support issue.
- Enrollment in our Solution Enhancement Program. This program provides
customers with email notification announcing our latest service packs
and updates for MaxQ solutions purchased. This credit does not apply to support requests received within the last hour of a business day or on Fridays.
- 24 x 7 access to the MaxQ Tech Support website.
Time and Expense Support Plan
MaxQ
offers support for new product installations, Microsoft Solutions, and
general IT services at an hourly rate as listed on the MaxQ price list
or consulting contract.
5-Packs of Support Incidents
Packs of five telephone or email incidents are available. Incidents from
this pack will be valid for one calendar year from the date of purchase
and carry a 24 hour guaranteed response time. If we are unable to respond to your support request within 1 hour, we offer a $25 credit on your account. This credit does not apply to support requests received within the last hour of a business day or on Fridays.
Product Version
View a list off all current MaxQ product versions.