Dynamics CRM 2011 Add-In for Outlook in Windows 8

When running the Configuration Wizard for MS Dynamics CRM for Outlook in my new Windows 8 environment, I was receiving the following error when clicking to test the connection to our organization’s CRM server.

Dynamics CRM

After clicking OK, I was prompted with another error, as seen below.

Dynamics CRM

I tried entering my credentials several times over, but the application continued to fail on the authentication.

In our case, the Internet Facing Deployment (IFD) is configured in CRM, so I knew that ADFS was the service doing the authentication. I poked around the event logs on the machine hosting that service, but I didn’t find anything of use.

A couple of Google searches later lead me determine that Windows Identity Foundation, which is required for a client to communicate with ADFS, had not been installed by the CRM Add-In installation, like it was in Windows 7.

Luckily, WIF is easy to install in Windows 8. To do so…

  1. Launch the Programs and Features window from the Control Panel.

On the left side of the window, click Turn Windows features on or off.

crm_win8_03

 

Last, check the box next to Windows Identity Foundation 3.5, and click OK.

crm_win8_04

 

 

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